Privacy Policy

Effective Date: January 1, 2026

Voltiva Forge respects your privacy. This policy explains what information we collect when you visit our website or call us for HVAC service in Lake Nona, Florida, how we use it, and the choices you have. We keep it simple and straightforward.

Information We Collect

When you contact us, request a quote, or schedule service, we collect your name, phone number, email address, and service address. We also collect details about your HVAC system and the issue you're facing.

Like most websites, we automatically collect certain technical data when you visit, such as your IP address, browser type, device type, pages you view, and the time of your visit.

How We Use Information

We use your information to respond to your requests, schedule appointments, dispatch our technicians, provide accurate estimates, and complete the work you've asked us to do.

We also use your information to send service updates, invoices, and occasional reminders about maintenance. If you opt in, we may send promotional offers. You can opt out at any time.

We use website data to improve our site, understand what visitors find helpful, and keep our services running smoothly.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, keep the site secure, and analyze how people use our pages.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and usage patterns. These tools may collect information about your visits to our site and other sites over time.

We may also use third-party scheduling, payment, or communication platforms to serve you better. These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers.

We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In all cases, we share only what is necessary.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing.

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe. If you are a California resident, you may have additional rights under the CCPA.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

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